Who we are
M13 Energy Ltd is the controller responsible for the personal information described in this notice.
Company number: SC829549
Registered in Scotland
Registered office: 4 Royal Crescent, Glasgow, Scotland, G3 7SL
Email: enquiries@m13energy.co.uk
Telephone: 07849 189 978
Information we collect
Depending on your enquiry or the service provided, we may collect:
- Your name, telephone number, email address and organisation.
- Property addresses, postcodes, access arrangements and appointment details.
- Information about the property, its construction, condition, occupancy and energy systems.
- Survey notes, measurements, photographs, reports and supporting documents.
- Correspondence, quotation, invoicing and payment records.
Please avoid sending information that is not relevant to the assessment or enquiry.
How and why we use it
We use personal information to respond to enquiries, provide quotations, arrange access, complete assessments, issue reports or certificates, manage projects, maintain quality and safety, handle accounts and meet legal or professional obligations.
We generally process this information because it is necessary to take steps at your request before entering into a contract, to perform our contract with you, to meet legal obligations, or for our legitimate interests in operating and improving a professional assessment business.
We do not use enquiry details for unrelated marketing without an appropriate basis and choice.
Who we may share it with
Where necessary, relevant information may be shared with an M13-assigned accredited assessor, trusted subcontractor, accreditation or certification body, project team, property owner or manager, or professional service provider supporting our systems, accounts and legal obligations.
Website enquiry forms are processed for us by Formspree, which provides secure form delivery and spam protection. Form submissions are also delivered to our Google Workspace email account. These providers process information under their own security and data-protection arrangements.
We only share what is reasonably required for the service, project or legal purpose. We do not sell personal information.
How long we keep it
Routine enquiries that do not proceed are normally retained for up to 24 months. Customer, assessment, contractual and financial records may be retained for up to seven years, or longer where an accreditation scheme, legal obligation, insurance matter or active dispute requires it. Information is then securely deleted or anonymised when it is no longer needed.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain processing, or request transfer of information you supplied. You can contact us using the details above. We may need to verify your identity before responding.
If you are unhappy with how your information has been handled, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Updates to this notice
We may update this notice when our services or legal obligations change. This version was last updated on 18 August 2026.